Volicon improves Observer RPM with a new module for trigger recording

Video monitoring and storage solutions provider Volicon has refined its Observer remote program monitor with a new trigger recording module that helps address MPEG shortcomings.

Volicon has announced that it has enhanced its Observer remote program monitor (RPM) by adding a trigger recording module that helps cable operators improve service quality and customer satisfaction levels. The module, optional on both current and new Observer RPM systems, automatically generates full-motion video clips of MPEG deficiencies and provides cable operators with a visual “proof of experience” that streamlines analysis and solving problems in the transportation flow. These video and audio clips are “launched” by popular MPEG transport aggregation and analysis systems from companies such as Mixed Signals, Arris, SeaChange, and IneoQuest.

Andrew Sachs, vice president of product management at Volicon, said: “We are continually refining Observer RPM to provide cable operators with the tools they need to manage their services more effectively, and to isolate and mitigate any service deterioration with Faster. By automating the recording of content affected by MPEG transport stream deficiencies and, in turn, generating clips that demonstrate the visual impact of these deficiencies, Observer RPM enables engineers and customer service personnel to quickly respond to "any problem that may arise for the user."

Volicon's Observer RPM scans channels all day and automatically analyzes signal integrity, issues alerts (via email and SNMP), and captures problematic content when channels do not conform to preset limits. The system can monitor linear content for video or audio errors, such as subtitles, audio levels, and static screen or black screen.

The Observer RPM trigger recording module leverages SNMP alerts from an MPEG transport stream analyzer to identify streaming problems, flags the affected channel, and creates an A/V clip highlighting MPEG deterioration. By accessing these automatically generated clips, engineers can assess the severity of the issue and focus their efforts on the deficiencies that most impact the customer experience. Thus, the cable operator can improve its customer service and reduce technical support costs.

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